General terms and conditions

1. Scope

These terms apply to sales, deliveries and agreed advice, demonstrations and practical trials provided by Delprete Imports. They are made available to the customer before the contract is concluded and apply where their incorporation has been agreed. Individual agreements take precedence over these terms.

The offering is primarily intended for business customers. Mandatory statutory provisions remain applicable to contracts with consumers.

2. Enquiries, quotations and contract formation

The website provides information and allows non-binding enquiries. An enquiry submitted by form, email or telephone is not an order. The size advisor’s result is not a quotation either.

Quotations are non-binding unless expressly stated to be binding. A contract is concluded by acceptance of a binding quotation, written order confirmation (including by email), or delivery of goods that have been ordered.

3. Prices and payment

Prices are stated in Swiss francs (CHF) unless otherwise agreed. The agreed total price, any delivery, travel and other charges, and the treatment of VAT are communicated before the contract is concluded. Payment method and payment deadline are set out in the individual agreement.

Any agreed retention of title until full payment is asserted only to the extent permitted by law and subject to the required registration.

4. Delivery and dates

Shipping, personal delivery or collection and the associated charges are agreed individually. Delivery dates are estimates unless expressly agreed to be binding. Delprete Imports informs the customer of foreseeable delays. Statutory rights in the event of late delivery remain reserved.

5. Inspection, defects and returns

The customer inspects the goods as soon as practicable in the ordinary course of business after receipt and reports apparent defects or transport damage without delay, preferably by email with a description and, where possible, photographs. Defects discovered later must be reported without delay after discovery.

Voluntary returns of purchased goods without defects require an individual agreement. Statutory rights relating to defects and any mandatory cancellation rights remain unaffected. Trial products are subject to the separate trial agreement. Returns must be coordinated with Delprete Imports.

6. Demonstrations and practical trials

Scope, duration, fees, travel, handover, return, cleaning and any extension are recorded in a separate agreement before the trial begins. An obligation to purchase or crediting trial fees towards a later purchase applies only if expressly agreed.

Trial products remain the property of Delprete Imports unless otherwise agreed. They must be handled carefully and used as intended. Normal signs of wear from proper use are not considered damage. Loss or damage must be reported without delay. For damage or loss for which the customer is responsible, the substantiated loss may be charged, including reasonable repair or replacement costs taking account of the product’s age and condition.

7. Liability for defects and commercial warranties

For a substantiated material or manufacturing defect, the product will generally be repaired or replaced at Delprete Imports’ option. If neither is possible or the defect is not remedied within a reasonable period, the customer may exercise the statutory remedies for defects. Limitation periods are governed by law; mandatory rights remain reserved.

Normal wear and damage caused by improper or unintended use, inadequate care or modifications to the product are not material or manufacturing defects. An additional voluntary warranty exists only where expressly promised; its scope is determined by the relevant warranty statement.

8. Advice, use and liability

The size advisor provides guidance based on the dimensions entered. Furniture shape, protruding parts, delicate surfaces and the specific use may require additional protection. The H110 protects surfaces and does not replace load restraint or transport securing measures. Instructions for use and care must be followed. No particular time or cost saving is guaranteed.

To the extent permitted by law, Delprete Imports excludes liability for minor negligence and for indirect or consequential loss and loss of profit. These limitations do not apply to intentional misconduct or gross negligence, death, personal injury or damage to health, or where mandatory statutory liability applies, in particular under Swiss product liability law.

9. Data protection

Information about data processing in connection with enquiries, the size advisor and the business relationship is provided in Delprete Imports’ privacy notice.

10. Changes to these terms

Delprete Imports may amend these terms for future contracts. An existing contract remains subject to the version agreed when it was concluded. A later website update does not automatically change existing contracts.

11. Applicable law and jurisdiction

Swiss law applies, subject to mandatory statutory provisions. Where an agreement on jurisdiction is permitted, the place of jurisdiction is Büren an der Aare, Switzerland. Mandatory statutory jurisdictions, particularly those protecting consumers, remain reserved.